Contact information
Last updated: July 13, 2026
We are a small team and we read every message. If something about your order is not right, please tell us. We would much rather fix it than have you sit with a problem.
HOW TO REACH US
Email: support@mysleevo.com
Response time: Within 1–2 business days, Monday to Friday, excluding public holidays.
For the fastest reply, please include your order number in the subject line of your email. You will find your order number in your order confirmation email.
WHAT TO CONTACT US ABOUT
- Questions about the status of an existing order
- Help choosing the right pillow size for your child
- Returns, exchanges, and refund requests
- Reporting a damaged, defective, or incorrect item
- Cancelling or amending an order before it ships
- Any question about our products before you buy
BEFORE YOU EMAIL
Many common questions are already answered in our policies:
- Return and Refund Policy — our 30-day guarantee, how returns work, and who pays for return shipping
- Shipping Policy — processing times, delivery estimates, tracking, and lost packages
If your question is not covered there, email us and a real person will get back to you.
BUSINESS INFORMATION
Sleevo Website: mysleevo.com Customer support: support@mysleevo.com