Refund policy

Last updated: July 13, 2026

At Sleevo, we want every parent to feel confident in their purchase. Every order is backed by our 30-day money-back guarantee.

30-DAY MONEY-BACK GUARANTEE

If you are not satisfied with your Sleevo Posture Kids Pillow for any reason, you may request a full refund within 30 days of the delivery date.

To be eligible for a refund:

  • Your request must be made within 30 days of the delivery date shown in your tracking information.
  • You must contact us before returning any item so that we can provide a return authorization and the correct return address.
  • Items sent back without prior authorization may not be eligible for a refund.

HOW TO REQUEST A REFUND

  1. Email support@mysleevo.com with your order number and the reason for your return.
  2. Our team will reply within 1–2 business days with return instructions.
  3. Once we receive and inspect the returned item, we will process your refund to your original payment method.
  4. Refunds are typically issued within 5–10 business days of us receiving your return. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

RETURN SHIPPING COSTS

If the item you received is defective, damaged, or incorrect, we cover the full cost of return shipping.

If you are returning an item for any other reason, such as a change of mind or the product not being the right fit for your family, the cost of return shipping is the customer's responsibility.

WRONG SIZE ORDERED

Our pillows are available in three age ranges: 1–3 years, 3–8 years, and 8–18 years.

If you ordered the wrong size, contact us within 30 days of delivery and we will arrange an exchange. The customer covers return shipping on size exchanges, and we cover the cost of sending the replacement.

BUNDLES AND MULTI-PACKS

If you purchased a bundle or multi-pack at a promotional price, the guarantee applies to the bundle as a whole.

If you return only part of a discounted bundle, the refund is calculated at the individual item price actually paid, with the bundle discount recalculated for the items you keep. Our support team will confirm the exact refund amount with you before processing.

PILLOWCASES

Sleevo Pillowcases are covered by the same 30-day guarantee. For hygiene reasons, we ask that pillowcases be laundered before being returned where possible. This does not affect your right to a refund.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, contact us within 7 days of delivery at support@mysleevo.com and include photographs of both the item and its packaging.

We will send a replacement or issue a full refund at no additional cost to you, and you will not be asked to pay for return shipping.

ORDER CANCELLATIONS

Orders may be cancelled free of charge within 12 hours of purchase, provided the order has not yet been processed for shipment.

To cancel, email support@mysleevo.com as soon as possible with your order number in the subject line.

Once an order has been processed for shipment, it can no longer be cancelled, but it remains covered by our 30-day money-back guarantee once it arrives.

SITUATIONS NOT COVERED

  • Refund requests made more than 30 days after the delivery date.
  • Items returned without prior contact with our support team.
  • Damage reported more than 7 days after delivery.

CONTACT US

If you have any questions about this policy, email support@mysleevo.com and a member of our team will be happy to help.