Shipping policy
Last updated: July 13, 2026
FREE SHIPPING ON ALL ORDERS
We offer free standard shipping on every order, with no minimum purchase required. The price you see at checkout is the price you pay.
ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.
Orders placed after 2:00 PM on a Friday will begin processing the following Monday.
DELIVERY TIME
Once your order has shipped, standard delivery takes 7–15 business days. This is in addition to the 1–3 business day processing time.
Total estimated time from order to delivery: 8–18 business days.
Delivery times are estimates rather than guarantees. Occasional delays can occur due to carrier volume, customs processing, severe weather, or holiday periods. You will always receive a tracking number so that you can follow your shipment.
WHERE WE SHIP
We currently ship within the United States only.
If you are located outside the United States and would like to place an order, please email support@mysleevo.com before ordering so we can advise you.
We deliver to residential addresses, and to P.O. boxes where the carrier allows it.
ORDER TRACKING
Once your order ships, you will receive a confirmation email containing your tracking number and a tracking link.
Please allow up to 48 hours after receiving this email for the tracking information to become active. If you have not received tracking details within 5 business days of placing your order, contact us at support@mysleevo.com.
ORDERS WITH MULTIPLE ITEMS
If your order contains more than one item, for example a pillow together with a pillowcase, or a multi-pack, the items may ship separately and arrive on different dates.
You will receive tracking information for each shipment, and no additional shipping charges apply.
INCORRECT SHIPPING ADDRESS
Please check your shipping address carefully at checkout. Sleevo is not responsible for orders delivered to an incorrect address supplied by the customer.
If you notice a mistake, email support@mysleevo.com within 12 hours of placing your order and we will do our best to correct it before the order ships.
LOST OR UNDELIVERED PACKAGES
If your tracking shows the package as delivered but you have not received it, please:
- Check with household members and neighbours, and look carefully around your delivery location.
- Allow 48 hours. Carriers occasionally mark packages as delivered slightly ahead of the actual delivery.
- If it still has not arrived, contact us within 7 days at support@mysleevo.com and we will open an investigation with the carrier.
If a package is confirmed lost in transit, we will send a replacement or issue a full refund.
CUSTOMS AND IMPORT CHARGES
Orders delivered to addresses within the United States are not normally subject to additional customs charges for the customer. In the rare event that such a charge applies, it is the responsibility of the customer.
CONTACT US
For any question about shipping or the status of your order, email support@mysleevo.com with your order number and we will respond within 1–2 business days.